🛫 AIR INDIA INTERVIEW QUESTIONS & GUIDE
🌟 1. Self-Introduction (Casual but Confident)
✅ "Tell me about yourself."
How to Answer:
- Start with your name, background.
- Summarize your work experience relevant to the role.
- End with why you're applying to Air India.
Example:
"I'm [Your Name], with experience as a Test Engineer, Implementation Engineer, and Content Moderator. Over time, I've developed strong technical and coordination skills. I'm passionate about aviation and customer-oriented roles, and I believe Air India's legacy and transformation journey align with my goals."
🏢 2. About Air India
✅ "What do you know about Air India?"
Include:
- Founded in 1932 by J.R.D. Tata.
- Now owned by Tata Group (since 2022).
- One of India's largest international carriers.
- Currently going through modernization and expansion (Air India-Vistara merger).
- Focused on better customer experience and service innovation.
📌 Bonus Tip: Mention recent developments like:
- New aircraft orders from Boeing/Airbus.
- Rebranding, AI/ML-based systems.
- Digital transformation in training, ticketing, and customer service.
🗣️ 3. HR/Behavioral Questions (Even if "casual")
- Why do you want to work with Air India?
- How do you handle pressure or unexpected situations?
- Describe a time you solved a customer problem.
- How do you work in a team?
- What are your strengths and weaknesses?
- Where do you see yourself in 5 years?
- Why did you leave your previous job?
💼 4. Role-Specific Questions (Based on Position)
✳️ For Coordinator / Sr. Coordinator – Learning & Development:
- What experience do you have in training or documentation?
- Have you ever worked on creating training materials or e-learning content?
- How do you track employee training progress?
- What tools (like LMS, Excel, PowerPoint) are you comfortable with?
✳️ For Customer Service Roles:
- How would you handle an angry passenger?
- What would you do if a flight is delayed and passengers are upset?
- How do you manage a long queue or rush hour?
- Are you comfortable with shift work and rotational duties?
✳️ For Ramp Service / Operations:
- Do you have experience with logistics or ground handling?
- How would you ensure timely baggage movement?
- What would you do in case of emergency at the ramp?
⚙️ 5. Situational & Problem-Solving Questions
- Suppose a passenger loses luggage, how will you handle it?
- A training session is delayed; how will you adjust the schedule?
- A customer asks a question you don't know. What will you do?
- Two coworkers are arguing. What action would you take?
🧠 6. Knowledge/Skills Test (Optional)
- Excel basics or scheduling skills (for coordinator roles).
- Basic English speaking and writing.
- Understanding of SOPs or company policy (they may explain during training too).
🙋♂️ 7. Questions You Can Ask Them
- What kind of training will I receive?
- What are the growth opportunities in this role?
- How is performance evaluated?
- Are there any certifications or courses preferred for internal promotion?
✅ Final Tips:
- Dress professionally but comfortably.
- Carry your resume, ID, passport-size photos, and any supporting docs.
- Smile, speak clearly, and be yourself. They appreciate authenticity.
- Be ready for a walk-in style, casual yet formal interview.